• Regular price items can be returned for a refund within 30 days of purchase.
• Sale items are non-returnable and non-exchangeable. 
• Exchanges for regular priced items are available for replacement within 30 days of purchase.
• A restocking fee of 5% will be imposed on returns of regular priced items. 

RMA Policy

You may exchange your purchase for a comparable product of equal value within 30 days, if it was purchased at regular price. Simply fill out the Return Merchandise Authorization (RMA) form, and place the product in the original product packaging with all items from the original order. Exchanges should be mailed to the address listed on the RMA form. Exchange requests MUST be accompanied by the original receipt, RMA form, and be received within 30 days of the original shipment date. Please allow 1-2 weeks for processing. We recommend that you return your product via traceable mail, as we do not take any responsibility for undelivered returns. All return shipping charges are the buyer’s responsibility. Please note that due to obvious health reasons, unsealed or opened E-cigarettes are not returnable.

RMA instructions

Please contact our Customer Service Department, 855-350-3244 for instructions on how to exchange the product. Please note that due to obvious health reasons, unsealed or opened E-cigarettes are not returnable